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iMA Modules

We have several modules targeted at helping you get the best from the iMA system. Simply click on one of the titles below to find out more about each module.

1: iMA TEAM DYNAMICS AUDIT

OVERVIEW

The iMA Team Dynamics Audit is a quick, non-threatening and insightful profiling tool using the iMA framework and is a systematic approach to understanding and building highly effective teams.

HOW DOES IT WORK?

The iMA Team Dynamics Audit begins with each member of your team, department or organisation completing a simple 10-question online questionnaire that identifies that person's dominant pattern of behaviour (iMA Style).

Once everyone has completed the questionnaire you will receive a report that will detail each person's iMA Style, which will give you valuable insight and understanding of your employees.

You will also receive an "At a Glance" Reference Guide, which details how each of your employees wants to be managed, which if followed will lead to optimisation of personal and team performance.

Benefits of the Team Dynamics Audit

Once a person's dominant pattern of behaviour is defined, this will tell you what makes them tick:

  • How they think
  • How they like to give and receive information
  • How they operate under stress
  • Their strengths and weaknesses
  • How best to manage, motivate, delegate to and improve the performance of that person

In addition, when the Team Dynamics Audit is followed up with one of our Workshops (iMA Essentials, iMA Customer Driven Service, iMA Connecting to Sell or iMA High Performance Team Builder), this awareness, knowledge and understanding will lead to:

Improved communication between individuals, teams, departments and across the entire organisation

2: iMA ESSENTIALS WORKSHOP

OVERVIEW

The iMA Essentials Workshop is a 3/4 day training session that provides participants with the skills, knowledge and awareness to make impactful improvements to how they communicate and interact with others.

Whether participants are in the front line or back office, in management or production, customer service or administration, sales or technical, they learn and understand the language of "communication" and are able to utilise it immediately on their return to work.

Prior to the programme participants will complete the iMA Questionnaire to help them identify their iMA style, and will then attend a specially designed 3/4 day training session that covers:

  • How to identify another person's iMA style
  • The four basic iMA styles overview
  • What is behavioural adaptability?
  • How to modify your directness and openness
  • Tension among the styles
  • Action plans with all four iMA styles
  • How to adapt to the different iMA styles
  • iMA Essentials Workshop

Benefits of the iMA Essentials Workshop:

By implementing the provided strategies organisations experience the following benefits:

  • Improved communication between individuals, teams, departments and across the entire organisation
  • Increased co-operation leading to improved organisational effectiveness
  • Reduced stress and tension
  • Improved rapport building
  • Increased self-awareness and understanding of others
  • Improved working relationships
  • Increased co-operation leading to improved organisational effectiveness
  • Reduced stress and tension
  • Improved rapport building
  • Increased self-awareness and understanding of others
  • Improved working relationships

3: iMA CUSTOMER DRIVEN SERVICE WORKSHOP

OVERVIEW

Everywhere you turn today, you hear about the importance of customer satisfaction. You might think that service is getting better with each passing moment. Surveys, though, suggest otherwise.

One customer in four is thinking about leaving the average business at any given time because of dissatisfaction.

What's wrong? Too many companies and employees view customer service as something that happens once and is then over. True service doesn't just focus on a one-time event, but on building a sustained, positive relationship.

Organisations and people with a positive attitude towards service know that each contact is an opportunity that may never come again. Such encounters typically produce either a:

Moment of Magic: positive experiences that make customers glad they do business there

or a

Moment of Misery: negative experiences that irritate, frustrate, or annoy

The key to creating a Moment of Magic is exceeding a customer's expectations, but what works for one person may not work for another. Therefore this half day workshop demonstrates how you can utilise knowledge of iMA Styles to create Moments of Magic.

PROGRAMME CONTENT

The PlusOne Dynamics in-house Customer Driven Service Workshop is a 3/4 day training session that can help you and your company become more effective and develop a competitive edge.

Prior to the programme participants will complete the PlusOne Dynamics iMA Questionnaire to help them identify their iMA style, and will then attend a specially designed 3/4 day training session that covers:

  • How to identify another person's iMA style
  • The four basic iMA styles overview
  • How to adapt to the different iMA styles to create Moments of Magic
  • A toolkit of strategies and behaviours to deal with each iMA style effectively

Contact us for an overview of how each iMA style should be dealt with in a Customer Driven Service environment. Each of these will be explored during this highly interactive 3/4 day session.

4: iMA CONNECTING TO SELL WORKSHOP

OVERVIEW

The world of business has changed and continues to change dramatically and rapidly. All of these changes have created an environment in which sales people must adopt new attitudes, learn new skills, and gain a new understanding to approach their markets and work with their customers.

All of us connect and communicate with others on a daily basis:

  • To sell our personal brand
  • To sell our company brand
  • To sell our concepts to direct reports, colleagues, managers and directors
  • To pitch for new business
  • To build and grow customer loyalty
  • To gain new customers
  • To up-sell
  • To maintain and grow our personal and business relationships

Today's customers buy differently, so today's salespeople must sell differently. Success in sales today is matching the selling style with your customers buying style.

SALES IS A MATCHING PROCESS

This iMA workshop will show participants how to identify their customer's buying style and then how to modify and adapt their selling style to match using iMA Strategies.

iMA is a universal language that improves self understanding and helps people to communicate and work together more effectively. Through answering just 10 Questions iMA will confirm your natural dominant patterns of behaviour - your iMA style.

Once participants understand thier own iMA style and learn about the other styles, they will understand how others look at and filter the world and why they behave differently to them.

PARTICIPANTS WILL LEARN TO:

Connect and communicate effectively, Build rapport, pitch to and sell to those who are naturally on a different wavelength

We will teach workshop attendees simple, effective and easy to implement iMA strategies that they will immediately be able to use and remember by the end of the workshop.

iMA is a simple way of observing and understanding the differences in people, then connecting with them on their wavelength. When this happens communication, trust, understanding, co-operation and sales increase, and stress and tension decrease.

WE WILL SHOW PARTICIPANTS HOW TO:

  • Identify the natural preferred communication style of themself and the person they are connecting with
  • Modify their message so that it can be more effectively received
  • Adapt to and appreciate the differences in others

Whether workshop attendees are at on the front line or in head office, the public, private or third sector and wherever they are on the ladder of their career, iMA opens up new ways of thinking and doing.

We provide all participants with a comprehensive workbook so they can take away all that they have learned and implement simple strategies for Connecting and Selling.

PERFECT FOR BUSINESS OWNERS, PROFESSIONALS IN BUSINESS DEVELOPMENT OR SALES & MARKETING

5: iMA HIGH PERFORMANCE TEAM BUILDER WORKSHOP

OVERVIEW

By attending a iMA High Performance Team Builder Workshop participants learn to recognise the needs of every team member and create the desire to achieve the goals of the company.

Through greater understanding of why people do what they do, the workshop introduces a systematic approach where people are treated the way they want to be treated resulting in increased cooperation and reduced tension.

This makes the process of motivating, delegating, planning and supervising enjoyable and meaningful for every member of the team.

iMA High Performance Team Builder Workshop

PROGRAMME CONTENT

The High Performance Team Builder Workshop is a 3/4 day training session that begins prior to the programme with participants completing the iMA Questionnaire to help them identify their iMA style.

They then attend a specially designed 3/4 day training session where they will learn how to maximise productivity by identifying individual strengths and in addition, learn:

  • How each person looks at the world, and their preferred behavioural style
  • How each person expects others to communicate with them
  • How each person wishes to be managed
  • How each person operates under stress and what to do to ease tension

Participants will be given guidelines and strategies to become more effective in:

  • Managing relationships
  • Developing a strong sense of purpose
  • Understanding team members
  • Building bridges of compatibility
  • Paying attention to individual preferences
  • Bringing out the best in everyone

© 2018 iMA - James Knight